FAQ

Product & Quality

What types of pepper and salt mills do you offer?

We specialize in commercial-grade wooden pepper mills and salt grinders, available in multiple sizes, wood types, and grinder mechanisms to suit retail, hospitality, and private-label programs.

Are your grinders suitable for commercial use?

Yes. Our mills are built for commercial-grade durability — designed for daily use in restaurants, hotels, and food retail environments.

Do your products have LFGB certification?

Yes. Our products are LFGB certified, and the certificate is available upon request.

Can I customize the design (OEM/ODM)?

Yes. We support OEM and ODM customization — including wood type, size, engraving, logo branding, and packaging. Contact us to discuss your requirements.

Orders & Supply

What is your minimum order quantity (MOQ)?

MOQ depends on the model and customization level. Contact us with your target quantity and we will confirm the requirements for your specific order.

Do you accept small or trial orders?

No minimum order is required for an initial inquiry. We are happy to discuss trial orders so you can evaluate product quality before committing to larger volumes.

What is your production lead time?

For in-stock models, we ship within one week after payment is received. For custom orders, lead time typically ranges from one to two months depending on quantity and design — we confirm the exact schedule before production begins.

Can I visit your factory?

Yes, factory visits are welcome by appointment. We are located in Guangzhou, China. Please contact us in advance to schedule your visit.

Cooperation & Logistics

Do you ship internationally?

Yes, we ship worldwide and regularly serve buyers in North America, Europe, Australia, and other markets. We can discuss shipping terms that fit your supply chain.

Can I get samples before ordering?

Yes — contact us to discuss sample availability and arrangement for the models you are interested in.

How do you control quality?

We apply quality checks throughout production — from material selection to final inspection — to ensure every batch meets commercial-grade standards before shipment.

How do I request a quote?

Use our contact form or email info@peppermillsourcing.com with your product requirements and quantity. We reply within 24 hours.